Essential Oil Diffuser 120ml Ultrasonic Aromatherapy Diffuser with Handmade Glass BPA Free Waterless Auto-Off, 4 Timer Setting 7 Colors Changed LED for Home Yoga Office

Beautiful, quality product, exceptional customer service
This diffuser is perfect. It’s beautiful, high quality and easy to use. The noise level is low, sounding mostly like a small fountain. I don’t use the lights, as I run it as I’m falling asleep. I had one problem, it leaked one night. The customer service team was extremely responsive and sent me these instructions (which should be put on the initial purchase page, as well as in an instruction pamphlet (which they might be, I’m not one to look at instructions). I’m adding them here, so no one else runs into the self-imposed issue I had:Here is some advice for using our oil diffuser for long-life time using.1)When adding or pouring water from the water tank, be careful not to split any water into the air outlet which could destroy the base, keep the base dry.2)Use the cotton swab to wipe the mid-hole (mist disc) of the reservoir every 7-time using.3) Do not move or tilt the essential oil diffuser during the operation.4）Always dilute essential oil or liquid air freshener with water. Never use only essential oil liquid air freshener.The exceptional customer service manager also sent me a replacement, on the off chance the original product was damaged. It was not, it just needed me to be careful not to get water in the air outlet, which is very easy to avoid, if you’re paying attention at all when filling the device.All in all, terrific product, terrific customer service and communication. Good price. Completely satisfied and would recommend this over the may plastic diffusers.

Works wonderfully!
This diffuser puts out a wonderful mist that fills the living room. It’s especially cozy and lovely to have the light on in the evening. I may get a second one for the kitchen.

Company Customer Care Was Good
The best way I can tell others that this company took care of my issue is by showing you the emails that took place between us. They asked me to share my experience on Amazon.My diffuser didn’t stay on for long. I kept it because it is beautiful and goes so well with my decor. I decided to email them about the issue and they sent a new unit that works well. Also to note, the power plug on the new unit is now on the side, not on the bottom which is helpful. It was difficult to plug it in, on the bottom, when it was full of water.Follow the instructions to not overfill and not get water in air outlet channel(this information follows in the email thread). If it doesn’t work properly, email the company. They had the new unit to me within a week. I have the grey swirled glass model.I ran the new unit and actually timed it, and it was on for 3 hours yesterday. Hopefully it continues to perform as advertised.Dec 4, 2022 10:38 AMHello, I bought one of your diffusers last May. It is beautiful, however it has NEVER stayed on for more than 45 minutes. Is there something I can do to fix this?Dec 4, 2022 8:40 PMHello Karyn, Thanks for contacting with us. We are sincerely sorry for all the inconvenience caused. Could you please kindly check the following to troubleshoot the problem? Thanks for your efforts. 1) Is the water adequate and under the max line? 2) Has the water flowed into the air outlet and destroyed the base? If so, keep the base dry for hours.（ Do not move or tilt the essential oil diffuser during the operation.） 3) Use the cotton swab to scrub the mid-hole(mist disc) of the reservoir. 4) Unplug the diffuser and plug it back in or turn it off and on a few times. If the unit still can not work properly after you tried out above options, we’d like to send you a new replacement. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 6, 2022 11:27 AMI have done all those things. It never stayed on for any length of time, but I love the look of it, so I kept it. It seems to stay on for 15-20 minutes, tops. Not good when there’s company.Dec 6, 2022 9:55 PMHello Karyn, We are sincerely sorry for all the inconvenience caused. Does it work if we send you a brand new diffuser as replacement? Kindly advise us your n-a-m-e and the detailed a-d-d-r-e-s-s then we will arrange the shipment for you. And you may please KEEP the original unit and no need for return. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 8, 2022 3:48 PMThank you very much for sending a replacement. My name and address:Dec 8, 2022 8:41 PMHello Karyn, The replacement has been sent and you should be able to receive it in 3-5 business days. Here is some advice for using our oil diffuser for long-life time using. 1)When adding or pouring water from the water tank, be careful not to split any water into the air outlet which could destroy the base, keep the base dry. 2)Use the cotton swab to wipe the mid-hole (mist disc) of the reservoir every 7-time using. 3) Do not move or tilt the essential oil diffuser during the operation. If there’s any assistance you need regarding our product/ service, please email us back anytime. We shall always respond you in 24 hours. Best wishes~ EQUSUPRO Customer Service ManagerDec 13, 2022 3:42 AMHello Karyn, Happy Holiday! We are grateful if we could receive your using experience in the future. Could you possibly share this shopping experience on the product page? Some of our customers have same problem but they donot know how to email us and how to solve this same problem. Your voice will be very helpful for them. Thanks a lot for your understanding and support! Best Wishes! EQUSUPRO Customer Service Manager

Oh my goodness! Where to start?? I suffer from chronic insomnia where when it’s really bad I can average around half an hours sleep all night & for 4-5 nights. It can be a real killer…I have tried EVERYTHING…Anyway I stumbled across this gorgeous diffuser and thought ‘why not?’. So far the results have been astonishing. The last time I slept like this was before having my kids – 24yrs ago. I’m using Nikura’s ‘sweet dreams’ blend and have been out immediately as my lights off & getting 8-12 undisturbed hours sleep. I use the timer function to turn it off after an hour & if I get up to use the bathroom I put it back on for the same again. The diffuser is stunning to look at. The main cover is glass & so it makes a beautiful item on your bedside. The colour changes are extremely soft & cast a localised glow only. The rest of the room stays nice & dark and its amazingly quiet..to be truthful- I honestly can’t hear ANYTHING coming from it. So simple to use – you just gently pull the glass cover off, fill the water tank inside, add a few drops of the essential oil into the water & put the lid on followed by the glass cover…that’s it. Each water tank will last at least a good 2-3hours and it smells gorgeous! It looks MUCH more expensive than it is! My family all guessed the price when it arrived & they’re honestly thought it was between £45-£65 and were stunned when I told them the real price!A beautiful & item and so far my personal experience has been truly positive. I’d certainly encourage people who also have insomnia to give it a go…you never know – you might get the same results as me…I sincerely hope so. xxxxxx

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